Gorgias

Best overall

* 4.0 purchase fit

Ecommerce-focused helpdesk for DTC brands. Centralizes support across email, chat, social, SMS with deep Shopify integration.

+Shopify deep integration+Macros & rules+Revenue tracking+Multi-channel inbox

BEST FOR

+DTC brands
+Shopify stores
+High-volume support

NOT IDEAL FOR

!Non-ecommerce businesses
!Solo sellers with <10 tickets/day

PRICING FACTS

Starting price

$10/month

Free plan

Free trial

Yes

Pricing source

Official pricing page

Starting prices may exclude add-ons, renewal pricing, usage limits, taxes, transaction fees, and annual billing requirements. Always verify details on the official site before buying.

WHAT TO CHECK BEFORE PAYING

Free plan limits

Confirm the free tier on the official pricing page before importing customer data.

Hidden costs

Plans are priced per billable ticket; overages cost extra.
Automation add-on is billed separately.
Revenue statistics and advanced reporting require higher tiers.

Migration / platform fit

Confirm integrations, data export, and platform-specific events before committing.

Source notes

Gorgias pricing page
Gorgias Help Center
Shopify App Store listing

FAQ

Is Gorgias worth paying for?

Gorgias is worth testing when its strongest use case matches your current workflow and budget.

What should I check before upgrading?

Check free-plan limits, usage-based pricing, integrations, data export, and migration effort before importing production data.

Are affiliate links involved?

Yes. Some outbound links may be affiliate links, but PlatformPick uses official sources and notes the disclosure near purchase CTAs.