Tidio

Best overall

* 5.0 purchase fit

AI-powered live chat and chatbot for ecommerce. Lyro AI handles up to 70% of customer queries automatically.

+Lyro AI chatbot+Live chat widget+Canned responses+Visitor tracking

BEST FOR

+Small-medium ecommerce stores
+AI-first customer support
+Shopify live chat

NOT IDEAL FOR

!Enterprise-level support teams
!Stores needing phone support

PRICING FACTS

Starting price

Free

Free plan

Yes

Free trial

Yes

Pricing source

Official pricing page

Starting prices may exclude add-ons, renewal pricing, usage limits, taxes, transaction fees, and annual billing requirements. Always verify details on the official site before buying.

WHAT TO CHECK BEFORE PAYING

Free plan limits

50 conversations/month free

Hidden costs

Free plan limited to 50 live chat conversations/month.
Chatbot triggers and automation paths are capped by plan.
Lyro AI chatbot is an additional paid add-on.

Migration / platform fit

Confirm integrations, data export, and platform-specific events before committing.

Source notes

Official website
Pricing page

FAQ

Is Tidio worth paying for?

Tidio is worth testing when its strongest use case matches your current workflow and budget.

What should I check before upgrading?

Check free-plan limits, usage-based pricing, integrations, data export, and migration effort before importing production data.

Are affiliate links involved?

Yes. Some outbound links may be affiliate links, but PlatformPick uses official sources and notes the disclosure near purchase CTAs.